Our Privacy Policy:

Privacy Policy of CareWise / The Care Hack, A Platform to Support Family Caregivers

Last Updated: December 19, 2024

At CareWise / The Care Hack, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data, including mobile phone numbers, in compliance with applicable laws and regulations. By using our app, you agree to the practices outlined in this policy.

1. Information We Collect

We collect personal information when you use our app to provide a better experience for you and to assist in the support of family caregivers. The information we collect includes, but is not limited to:

  • Personal Identification Information: Name, email address, mobile phone number, and other contact details.

  • Health and Wellness Information: Data related to caregiving activities, health metrics, wellness goals, and related preferences (if provided by you).

  • Mobile Phone Number: When you choose to provide your mobile phone number for messaging or notifications (e.g., appointment reminders, wellness tips, and care updates).

  • Usage Data: Information about how you interact with our app, including but not limited to app usage patterns, device type, and operating system.

2. How We Use Your Information

The information we collect is used to provide, maintain, and improve our services and to communicate with you. Specific uses include:

  • Messaging: To send you notifications via SMS, text messages, emails, or in-app messages related to your caregiving activities, new content available to you in the app, communications from your coach available in the app, as well as other updates, and reminders (with your consent).

  • App Features: To personalize your experience, including offering content, reminders, or health and wellness guidance tailored to your needs.

  • Customer Support: To respond to inquiries and provide assistance regarding the app’s features or services.

  • Analytics and Improvement: To analyze app usage data and improve functionality, user experience, and performance.

  • Compliance: To comply with applicable laws, including those governing data protection, privacy, and health information.

3. Consent to Messaging

By providing your mobile phone number, you consent to receiving SMS or text messages from CareWise or The Care Hack related to your use of the app. These messages may include:

  • Notifications that you have received an in-app message or a reply from your coach

  • Notifications that educational content is available to you in the app

  • Notifications that someone has replied to one of your posts in the app

  • Notifications of optional caregiver group sessions that you may be invited to attend

  • Notifications related to features and updates within the app

  • Wellness tips and activity suggestions

You may opt-out of receiving SMS messages at any time by following the unsubscribe instructions included in the message or by updating your preferences in the app settings.

4. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist in operating our app or delivering services on our behalf (e.g., SMS messaging platforms). These providers are contractually bound to protect your information and use it solely for the purpose of providing the services requested.

  • Legal Compliance: We may disclose your information if required by law, such as to comply with a subpoena, legal process, or regulatory requirement.

  • Health and Safety: In certain situations, we may need to share information to protect your health or safety, such as in cases of emergency.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Retention of Your Data

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. If you wish to delete your account or personal data, you can contact us at hello@thecarehack.com, and we will remove your information, subject to any legal or contractual obligations.

7. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: You can request access to the information we have collected about you.

  • Correction: You may update or correct any inaccurate information.

  • Deletion: You can request that we delete your personal data, subject to certain exceptions.

  • Opt-out of Messaging: If you no longer wish to receive text messages, you can opt-out at any time by following the instructions in the messages or through the app settings.

  • Withdraw Consent: You may withdraw your consent for data collection and processing at any time by contacting us, although this may affect your ability to use certain features of the app.

8. International Transfers

If you are using our app from outside the United States, please be aware that your data may be transferred to, stored, and processed in the United States where our servers and service providers are located. By using our app, you consent to the transfer of your personal information to these locations.

9. Children's Privacy

Our app is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child, we will take steps to delete such information as soon as possible.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes to the Privacy Policy will be posted in the app, and the "Last Updated" date will be revised accordingly. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Email: hello@thecarehack.com

  • Phone: +1 (917) 727-5042

  • Address: 430 West 34th Street, New York, NY 10001

By using CareWise / The Care Hack, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as outlined above.

This privacy policy is designed to comply with various data protection and privacy regulations, including the General Data Protection Regulation (GDPR) and the Telephone Consumer Protection Act (TCPA), which govern the collection and use of personal data, especially mobile phone numbers for messaging.